Privacy policy
Effective Date: November 3, 2024
24lush ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, shipping address, and billing information when you place an order or create an account.
Payment Information: Payment details necessary to process your transactions securely.
Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders and deliveries
- Provide customer support
- Improve our website and services
- Send promotional materials (with your consent)
- Comply with legal obligations
Information Sharing
We do not sell or rent your personal information to third parties. We may share your data with:
- Service providers who assist with order fulfillment, payment processing, and delivery
- Legal authorities when required by law
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Cookies
Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect website functionality.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
24lush
Email: support@24lush.com
Phone: +254 796 678618
Address in Kenya: Codirect Courier and Fullfillment, Roy Business Park, Baba Dogo Road, Nairobi