Shipping policy

Effective Date: November 3, 2025

At 24lush, we strive to deliver your orders quickly and reliably.

Delivery Timeframes

Nairobi: Same-day delivery for orders placed before 2:00 PM. Orders placed after 2:00 PM will be delivered the next business day.

Countrywide (Kenya): 3 business days from order confirmation.

Note: Delivery times may vary during holidays or due to unforeseen circumstances.

Shipping Costs

Pickup: Free - collect your order from our location at no charge

Nairobi Delivery: KSH 200

Outside Nairobi (Countrywide): KSH 400

Order Processing

Orders are processed within 24 hours of confirmation. You will receive a tracking notification once your order has been dispatched.

Payment on Delivery

We offer payment on delivery for all locations in Kenya. Payment is made via M-Pesa mobile transfer upon delivery. Cash payments are not accepted.

Payment on Delivery Fee: An additional KSH 250 applies when using this payment method.

Delivery Requirements

• Please ensure someone is available to receive the delivery at the provided address
• A valid phone number is required for delivery coordination
• If delivery cannot be completed, our courier will contact you to reschedule

Tracking Your Order

Once your order is shipped, you will receive a tracking number via SMS or email. You can use this to monitor your delivery status.

Failed Deliveries

If a delivery attempt fails due to:

• Incorrect address provided
• No one available to receive the order
• Customer unreachable

We will make up to 2 additional delivery attempts. After this, the order will be returned and a refund may be subject to restocking fees.

Contact Us

If you have questions, please contact us at:

24lush
Email: support@24lush.com
Phone: +254 796 678618
Address in Kenya:  Codirect Courier and Fullfillment, Roy Business Park, Baba Dogo Road, Nairobi